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Give Us A Call: (916) 961-1999

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Payment Methods

We accept all major credit cards as well as PayPal payments

Credit Cards

Store Policy

Casillas Cigars Store Policy

Payments:

1. Credit Cards - Currently, CasillasCigars.com accepts Visa and Mastercard payments via phone or mail-in orders.  Please create your order online first and for fastest service call us with your credit card information to process your payment.  Your order will be shipped soon after we receive your payment.

2. Checks and Money Orders - For U.S. & Canada orders only, Casillas Cigars accepts both personal checks or money orders. You can send your check or money order payment to our office in California.  Make your order online and include a print of the order with your Check, Money Order, or even your Credit Card information, including number, expiration and security verification code.

* All payments in U.S. dollars only.
* We will process your order as soon as your payment arrives.

3. Please do not send cash - Casillas Cigars is not responsible for lost money.

* If you select to pay by credit card, make your order online call us with your card information or you may mail a print of the order with Credit Card information, including number, expiration, security verification code and signature.
* If you select to pay by check/money order. We will give you all information on how to make check or money order payment.

4. All listed prices in CasillasCigars.com require shipping and handling.


Age Requirements:

Purchases of Tobacco items are regulated by law.  No one under the age of 18 is permitted to purchase any tobacco items.


Types of Delivery:

1. Standard shipping.

2. We always endeavor to process and ship orders as quickly as possible. Generally,

* U.S. & Canada: orders can be expected to arrive within 7-12 days (Metropolitan areas & for Non-metropolitan areas, delivery time is approximately 12-20 days)
* Some backorder and hard to find items - may require more time.
* All orders are with shipping guarantee of 30 days. We will resend the package once if customers fail to receive the order within 30 days.


Return Policy:

1. Opened items can be returned for a full refund if they are returned to us within 10 days of delivery. You must pay for the returned shipping and handling charges.

2. If you receive a damaged or defective item, please notify us immediately at the email address below. Damaged or defective items must be returned to us. We will replace the item and send to you after we receive the returned product.



Lost Orders:

- 30 days shipping guarantee
- You can directly email us at the address below regarding lost orders. This is in case that the parcel may have been lost in transit (or take longer than 30 days since you placed the order). Within the U.S., we can track your order. Lost orders will be reshipped only once.


Undeliverable Shipment:

Usually the parcel will be shipped back to our office if it cannot be delivered.  We will contact you via provided email and resend the parcel only once without any charge.

All customers are welcome to email us regarding regarding orders.  We will reply back to you within 24-48 hours.

Contact us at:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Search The Cigar Shop

Image First, search the cigar shop to find the best hand rolled cigars to your liking.  We have Mild, Medium & Full Body Cigars to choose from.

Go Through The Checkout

Image Once you have selected your cigars and accessories, go through our checkout system.  We accept paypal and all major credit card payments!

Sit Back & Enjoy

Image Now just sit back and enjoy your Casillas Cigars, no matter where you are, we can get you our cigars and accessories.